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Railsware Products, Inc. Navigational Information Statement

Effective: 10 October, 2019

Introduction

Railsware Products, Inc., United States of America company registered office: 118 Coalpit Hill Road, Danbury CT 06810, USA ("Railsware", "us", "our", or "we"), focuses on assuring that the mailtrap.io website ("Site") and the Mailtrap application (the "Application"), as well as the general ecosystem provides a safe environment for both website visitors and application users ("Customer", "You"). We need to collect, process and store some Navigational information in order to provide you with an ability to review the Mailtrap website content and use the Application.

This web page explains how Railsware uses cookies, web beacons and other technologies and for what purposes. It also describes how the Site visitors and Application users can exercise their rights to control our use of the Navigational Information.

Cookies Definition and Categories

Cookies are small files which are received from a web server and are either stored on your web browser until its expiry date, or until the end of each session. You may not agree to accept cookies and refuse them.

Our Site and Application incorporates different cookies that are divided into several categories:

  • Essential cookies are necessary to provide you with our Site's and Application core services and functionality, such as enable Application sign-in.
  • Analytics cookies help us understand how our Site and Application are being used, how good our marketing campaigns perform, and based on the information - customize and enhance both the Site and Application for you.
  • Performance cookies improve the Site's and Application performance by leveraging non-essential functionality, such as allow remembering the last position a Site's visitor or an application user watched the video before this process was interrupted due problems with internet connection or other reasons.

How We Use Navigational Information We Collect

We use Navigational Information we collect from our Application customers and Site visitors to enhance the Site, the Application functionality and UX. Navigational Information may be used separately or in combination with Personal data that was submitted by you in order to leverage personalized Application and Site experience.

Cookies Served Through our Site and Application

Cookie Name Expiration Date Description Category Company or service that provides this cookie How to opt out
2 years Used to distinguish users. Analytics Google Analytics
24 hours Used to distinguish users.
1 minute Used to throttle request rate.
3 months Used for experimenting with advertisement efficiency across websites using their services.
1 year Used to enable online chat, sending of support and product idea requests to the Application administrators and perform user usage analytics tracking. Performance and Analytics UserVoice
End of session Used to test whether cookies are enabled.
30 minutes Used to keep track of sessions and to determine if the session number should be incremented. It includes the domain, viewCount (increments each pageView in a session), and session start timestamp. Analytics HubSpot
None. Session cookie Used to determine if the user has restarted the browser. If it does not exist, the assumption is that it is a new session.
2 years Used to identify the domain, initial timestamp (first visit), last timestamp (last visit), hubspotutk (see below), current timestamp (this visit), and session number (counts each subsequent session).
10 years Used to keep track of a visitor's identity and de-duplicate contacts.
3 months Used to help deliver our advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising. Analytics Facebook To refuse these cookies, please follow the general browser rules explained in the 'Disabling Cookies' part of this document
1 year Set once a visitor interacts with a Survey invitation modal popup. Used to ensure that the same invite does not re-appear if it has already been shown. Analytics Hotjar To refuse these cookies, please follow the general browser rules explained in the 'Disabling Cookies' part of this document, or visit this page.
1 year Set once a visitor completes a poll using the Feedback Poll widget. Used to ensure that the same poll does not re-appear if it has already been filled in.
1 year Set once a visitor minimizes a Feedback Poll widget. Used to ensure that the widget stays minimizes when the visitor navigates through the site.
1 year Set once a visitor submits their information in the Recruit User Testers widget. Used to ensure that the same form does not re-appear if it has already been filled in.
1 year Set once a visitor minimizes a Recruit User Testers widget. Used to ensure that the widget stays minimizes when the visitor navigates through the site.
1 year This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
1 year Set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.
1 year Set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
2 weeks Used to enable login into the Application. Essential Mailtrap
1 year, or straight after a user closes the popup Used to show popup that advises a user to upgrade a Mailtrap application account.
1 year Used to show this document and use of cookies pop up, which is asking to provide consent.
2 weeks Used to remember user session to avoid login each time.

Disabling Cookies

Website visitors and the Application users have the right to opt out from using the cookies on the Site and as part of the Application. To reject these cookies you can either follow the instructions provided in the table above, or amend your web browser settings and either accept or refuse these cookies.

Opting out from the Essential cookies may result in not being able to access certain functionality that is available on our Site and as part of the Application.

Here are the links to different web browsers where you can amend your browser preferences, and either enable or disable cookies:

In addition, you can also opt out from the targeted advertising, like Google Adwords. In order to do so, please visit https://support.google.com/ads/answer/2662922?hl=en

Web Beacons

In addition to cookies, we may use other technologies, like web beacons to track user behavior on the Site and the Application. In contrast to cookies, web beacons are small pieces of code (pixel) embedded into the website.

Web beacons provide the data on what pages website users visit and when, allowing to group them by shared behavior and advertise to them. Web beacons may also rely on cookies that help record such activities, as conversion. That is why disabling cookies may result in incorrect web beacon functioning.

Changes to the Navigational Information

We will update this information in order to reflect any changes that refer to web beacons, cookies or other technologies and are implemented on our Site or Application. To keep up-to-date with our latest Navigational Information statement, please visit and review this web page from time to time. Please note that the last review date is indicated at the top of this page.

Contact Details

For any questions relating to the use of cookies and other technologies, please contact us at privacy@mailtrap.io